Switchboard Operator
Holy Cross

Employment Type:Full timeShift:Day Shift

Description:
Position Highlights:

• Competitive salary
  
• Benefits - Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)
  
• Quality of Life: Flexible work schedules
  
• Advancement: Career growth opportunities
  
• Location: Silver Spring
  

Description

• Shift - 2:00 p.m. - 10:00 p.m. with every other weekend commitment
  

Responsibilities:

• Facilitates and coordinates voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community
  
• Operates and maintains all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment
  
• Acts as information liaison for hospital schedules and procedures, events and activities, and patient information
  
• Responds and triages in-house emergency codes and hospital emergency alarms
  
• Responds and triages Home Care and Hospice for after-hour patient contacts
  
• May act as shift supervisor in the absence of the Supervisor, Telecommunications Center
  
• Supports the Mission of Trinity Health and Holy Cross Hospital.
  

What you will need:

• Experience with Windows 2000 and basic computer knowledge.
  
• Minimum of 1 years' experience in a service provider environment preferred.
  
• Must possess strong customer service skills.
  
• Must possess excellent interpersonal and strong verbal communications.
  
• Must be tactful, self-controlled, and poised at all times.
  
• Must be reliable.
  
• Requires visual acuity sufficient to read computer screens on a continuous basis.
  
• Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
  
• Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.
  
• In emergencies, departmental or hospital, must be available 24 hours if required.
  
• Must be detail oriented.
  
• Required to speak fluently in Spanish and English.
  
• Supports the Mission of Trinity Health and Holy Cross Health.
  

About us

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties - Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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