Systems Operations Analyst
The Judge Group Inc.

Location: Malvern, PA
Description: Our large, financial services client is currently seeking a Trading Production Support Analyst (2-3 Year Contract/Hybrid) in Malvern, PA.

Job Summary:

• Candidate is responsible for making the software go, monitoring batch jobs, applications, business processes and answering customer questions.
• Candidate will be working on the Equity Trade floor providing production support for our portfolio management and trading group, capital markets, security lending, data (benchmark and security reference) and Investment book of records teams.
• Supported applications are a mix of built and bought software, SaaS solutions, modern AWS microservice architectures and monoliths.
• The ideal candidate brings a blend of business and technical acumen. An understanding of the portfolio management / trading life cycle is ideal as is an understanding of and ability to troubleshoot technical and business issues.

Core Responsibilities

• Provides intermediate support of applications and databases for software. Coordinates and executes technical procedures to resolve production issues after evaluation.
• Monitors production systems for alerts, outages, and system issues. Researches issues and performs root cause analysis to minimize risk. Implements solutions for issues and appropriate development initiatives.
• Ensures that support requests are resolved within the service level agreements. Communicates statuses and resolutions.
• Writes and updates production support documentation, policies, and procedures.
• Identifies opportunities for improvement and makes recommendations. Assists in implementing changes.
• Establishes and maintains strong working relationships with business partners.
• Participates in special projects and performs other duties as assigned.

• Trading Production Support Analyst: Systems Operations Analysts will be responsible for monitoring development and production systems to verify that all systems are up and fully functional. If an Incident occurs, the Trading Production Support Analysts are responsible for following a set of pre-defined procedures to quickly resolve the Incident.

Qualifications

• Minimum of three years related work experience, with at least one year of Information Technology experience.
• Undergraduate degree or equivalent combination of training and experience.
• Degree in Computer Science or Management Information Systems preferred.
• Support in a production trading environment
• Linux and Windows experience
• Ability to write and understand SQL
• Experience with the CRD order management system is a plus
• Understanding of the portfolio management and investment process/lifecycle is good to have

Contact: dcalingo@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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