Tech Support Lead
Roth Staffing Companies

Tech Support Lead
Woodland Hills, CA (ONSITE)
In office - remote Not offered.
Must be able to work fully onsite in office.

The Technical Support Lead oversees the daily operations of the technical support team, ensuring high-quality service delivery to merchants and internal users. This role requires strong problem-solving skills, a deep understanding of our companies products and services, and the ability to manage, mentor, and lead a team of support technicians. The lead will collaborate with other departments, resolve technical issues, and ensure merchant satisfaction through efficient problem resolution.

Qualifications:

• IT ceritifications or 2 + years of technical helpdesk role
• At least 2 years in Leadership role
• Knowledge in installing, modifying and troubleshooting POS systems and printers in multiiple configurations (Android and iOS)
• Manage and prioritize workload, meet required deadlines and solve problems which may be new and unscripted
• Ability to adapt and work in a fast paced environment
• Ability to maintain productive relationships with third-party providers and value-added resellers
• Experience with support ticketing systems via CRM

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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