Technical Customer Service Representative
Gorbel

Gorbel's mission is simple: We improve people's lives.

That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission.

We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel® Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York.

Work Shift:

Job Description:

This position provides technical sales support to Dealer and the end users of Gorbel Products. This person will provide personalized service to meet the customer time and quality expectations. Additionally, this person will understand the unique customer needs and translate them into cost effective solutions.

RESPONSIBILITIES:

• Working within a team structure the successful Technical CSR will:
• Communicate both external and internal customer requirements
• Establish and maintain a professional relationship with all customers
• Communicate customer needs and desires effectively throughout the organization and collaborate to resolve issues
• Provide written quotes and/or process orders for all Gorbel product lines
• Escalate all newly discovered solution data and knowledge to the knowledge repository editors
• Work well under pressure using excellent time management techniques
• Participate and collaborate in team settings and cross-functional teams to improve products and/or service to all our customers
• Possess good presentation skills allowing them to provide training to reps, dealers and internal customers
• Work within existing process guidelines; develop new processes as needed to provide a consistent and seamless interaction with our customer base
• Be willing and able to travel on a limited basis
• Familiarity with blueprint reading and interpretation as well as interpreting end-user bid specifications

REQUIRED QUALIFICATIONS:

• At least 3 years customer service or technical sales background
• Strong mechanical aptitude and a basic understanding of electrical components (will be given a mechanical reasoning test)
• Fluency with MS Office Suite products
• Strong attention to detail
• Strong communication skills both written and verbal as well as a willingness to give and receive feedback and act on opportunities for improvement
• Problem solving, negotiating, time management and conflict resolution skills

PREFERRED SKILLS:

• Industrial or material handling background
• Working knowledge of electro-mechanical systems and components, reading electrical schematics and mechanical drawings
• Associates Degree in a technical discipline or equivalent technical education

Gorbel® is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, gender identity, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel® is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-924-6204.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Gorbel, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is:

Technical Customer Service Representative: Min $48,750 - Max $69,114

Senior Technical Customer Service Representative: Min $52,988 - Max $79,481

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