UHealth Champions Concierge (H)
University of Miami

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The University of Miami UHealth Department of UHealth Champions Administration has an exciting opportunity for a full time Champions Coordinator to work at Desai Sethi Medical Center. The incumbent liaises between referral sources, hospitals, and physicians to meet the healthcare needs of patients seeking medical care within the University of Miami Health System.

CORE JOB FUNCTIONS

• Coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers.
  
• Organizes transportation and lodging for patients transferring to or seeking services at UM facilities.
  
• Schedules appointments, registers patients, and verifies insurance coverage.
  
• Negotiates discount and bundled package pricing, and obtains letters of agreement and payments from self-pay patients and other payers within guidelines.
  
• Follows up with patients and non-contracted payers to collect funds.
  
• Serves as an after-hour contact for one week on a rotating basis.
  
• Troubleshoots any problem independently and expeditiously.
  
• Adheres to University and unit-level policies and procedures and safeguards University assets.
  

Department Specific Functions

• Manages medical services for UHealth Champion members by gathering all pertinent data and coordinating as needed.
  
• Manages medical services for high-net-worth individuals, such as celebrities, dignitaries, and government officials.
  
• Serves as UHealth Champion members liaison between clinical departments by gathering pertinent information from both parties to coordinate and provide quality patient care.
  
• Schedules appointments, registers UHealth Champion members, and verifies insurance coverage.
  
• Communicates with UHealth Champion members regarding estimate amounts due at point of service.
  
• Coordinates with UHealth Champion members time of arrival, appointment location, meeting point, and appointment instructions.
  
• Greets and escorts UHealth Champion members throughout medical facility for scheduled appointments. Works with Patient Access team at each clinic to check patient in and ensure expedited care.
  
• Follows up with UHealth Champion members on additional appointments needed, coordinates test scheduling and referrals.
  
• Answers multiple UHealth Champion member requests including incoming triage calls, responding to patient questions and then documents messages in the appropriate programs such as UCHART/EPIC or Microsoft programs.
  
• Documents all patient interactions in department log to ensure continuity of care.
  
• Reviews UHealth Champions Inbox for inquiries and provides assistance by working with various departments to manage accordingly.
  
• Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.
  
• Responsible for regular communication of the department's role to appropriate internal and external parties.
  
• Serves as an after-hour contact for one week on a rotating basis.
  
• Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.
  
• Blocks provider schedules as needed to ensure efficient clinical workflow.
  
• Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.
  
• Adapts to changing work demands and environment. Anticipates potential problems and assists leadership in the development of contingency plans.
  
• Adheres to University and unit-level policies and procedures and safeguards University assets.
  
• Must be willing to travel/float between sites.
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor's Degree in related field required

Experience:

Minimum 1 year of relative experience required

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.
  
• Ability to handle difficult and stressful situations with professional composure.
  
• Ability to maintain effective interpersonal relationships.
  
• Ability to understand and follow instructions.
  

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H8

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